The use of information technology in government administration has transformed the way governments operate, improving efficiency, transparency, and accessibility, ensuring better services to citizens.

Use Cases

E-Governance Services

Our e-government services enable government bodies to provide their citizens with online access to their services such as filing taxes, applying for permits, or paying bills. Our e-government services reduce the need for citizens to physically visit government offices, saving time and money for both citizens and the government. We have served various government bodies to provide e-government services to its citizens such as the release of new service connections, extension/reduction of load, NOC for electrical layout, NOC for genset, generation and payment of utility bills, property tax collection, grievance redressal, etc.

Digital Payments

Our digital bill payment collection application enables government bodies to collect payments through various interfaces viz. cash collection counters, web applications, mobile apps, bill payment machines, Village Level Entrepreneurs (VLEs)/suvidha kendras, post offices, Bharat Bill Payment System (BBPS), Unified Payment Interface (UPI), Point of Sale (PoS) terminals, bank interfaces viz. ATM, phone banking, internet/mobile banking, etc. It supports various payment instruments viz. cash, cheque, draft, credit cards, debit cards, net banking, NEFT, RTGS, and money wallets. It features real-time transaction monitoring, automatic reconciliation, fraud prevention, immediate defaulters detection, business analytics, and a management information system.

Meter Reading, Bill Generation and Bill Distribution

Our meter reading and bill distribution/spot billing application enables government bodies to capture meter readings through an optical probe connected to the Meter/Optical Character Recognition (OCR). This application enables government utilities to generate and issue utility bills accurately and on the spot. In addition, this application captures the geo-coordinates of the consumer premises and also enriches the consumer GIS database.

Customer Relationship Management/Revenue Management

Our Customer Relationship Management application provides an integrated platform to government utilities across all the business processes viz. customer acquisition, customer onboarding/projects, metering, billing, collection, disconnection/reconnection, customer services, operation and maintenance, contract management, e-measurement, fire & safety, management information system, etc.

Pension Management

Our Pension application enables tabulation of death cum retirement gratuity payment orders, pension payment orders, and commutation payment orders of pensioners as per regulations of the respective State/Central Governments, its approval through a workflow-based system, to issue and print authorities and disbursement of payments to the pensioners after deduction of statutory taxes. It also provides a web and mobile interface for pensioners to mark their annual attendance through the inbuilt face recognition or Jeevan Pramaan application. It facilitates pensioners to retrieve their gratuity payment order, pension payment order, commutation payment order, pension payment slip, and TDS certificate and also submit tax saving instruments from anywhere and anytime.

Social Media Listening, Amplification and Sentiment Analysis

We help government bodies to listen to various news agencies and social media platforms to collate news/stories in real-time related to a government department(s)/dignitaries/influencers to measure the effectiveness of their campaigns, identify potential issues and emerging trends, track sentiment, and engage with customers in real-time. In addition, we also have expertise in social media amplification which enables governments to use social media platforms to amplify a message or content to a wider audience.

Vigilance activities

Our Vigilance application aids vigilance officers to identify and localize occupants with a high degree of suspicion to be involved in energy/fuel theft through Artificial Intelligence and Machine Learning algorithms, capturing particulars of vigilance checking reports, collating evidence, carrying out the provisional and final assessment of theft, monitor recovery and registration of First Information Report (FIR) with the concerned police station.

Customer Services

Our Customer Services application provides a web and mobile interface for consumers to seek various consumer services so as to provide reprieve to the consumers from multiple visits and harassment. It provides access to various services viz. view current/historical bills, make payments towards energy bills or demand notices, view receipts, view consumption pattern, average consumption, register a complaint, check complaint status, new service connection, extension/reduction of load, meter change, name change, category change, bill correction, disconnection, reconnection, shifting of service connection, report theft, etc.

Safety Work Permit

Our Safety Work Permit (SWP) or a Permit To Work (PTW) application provides a mechanism to analyze and identify risks associated with high-risk work activities so as to mitigate those risks and avoid accidents. It enables government utilities to manage high-risk work activities related to the operation and maintenance of their infrastructure safely.

Content Management Systems

Our Content Management Systems (CMS) applications allow government bodies to manage, organize, and publish content across multiple channels. With a CMS, governments can easily create, edit, and publish content on websites, blogs, social media, and other digital platforms. CMS allows content to be easily searchable and accessible, making it simpler to share and repurpose content across different channels. We work with a variety of CMS platforms including WordPress, Drupal, Joomla, and more. We work closely with government bodies to determine the best CMS Platform for your requirements, and we will ensure that your website is responsive, easy to use, visually appealing, and optimized for search engines.

In short, the use of IT in government services has helped governments in improving efficiency, transparency, and accessibility, ensuring better services to citizens.

Products Offered


Bhugtaan is a comprehensive Digital Bill Payment Collection application Read More


BillRight is a MRBD/Spot Billing application Read More


Engage is a Customer Relationship Management application Read More

Pensioner Sathi

Pensioner Sathi enables tabulation of Pension, Gratuity and Commutation Read More


Sentify collates News/Stories from Digital Media and conducts Sentiment Analysis Read More


TheftGuard identifies suspected occupants involved in theft and conducts asesment Read More

Urja Sathi

Urja Sathi is a customer services application Read More

Work Permit+

Work Permit+ is an automated Safety Work Permit System to ensure worker safety Read More

Success Stories

How a DISCOM achieved 100% Collection Efficiency of which 90% Payments Online

Power Distribution companies (Discoms) continue to struggle with high commercial losses

How a DISCOM ensured high accuracy in Meter Reading through technology

The problem of commercial losses is widespread in India's power sector and has a significant impact

How a CGD digitized all its Process and ensured High Billing and Collection Efficiency

The company was facing several challenges in managing their business processes, which were mainly manual

How a PSU curbed embezzlements, reduced cost and resources to handle 15000 Pensioners

Pension Sanctioning authorities face various challenges in Sanctioning of Death cum Retirement of Gratuity (DCRG)

How Smart Governments Listening to you and addressing your Grievances through technology

Social Media platforms generate a huge volume of data every day. It is challenging to monitor and analyze all the data

How a DISCOM reduced Losses from 15.15% to 12.73%

Distribution losses are a significant challenge for Power distribution companies (DISCOMs) especially in India

How a CGD ensured Safety of its Workers

Most of the work activities involved Skilled and Unskilled outsourced workers from diverse demographic backgrounds

Urja Sarthi

Consumer have to visit field offices multiple times to seek Services and face undue delay and harassment