Urban Local Bodies


Information Technology has become an integral part of modern Urban Local Bodies (ULBs), especially for citizen service delivery. The use of IT in ULBs has helped them to improve service delivery, reduce costs, increase efficiency, and enhance citizen participation in governance.

Use Cases

Digital Payments

Our Digital Bill Payment Collection application enables Urban Local Bodies to collect payments through various interfaces viz. cash collection counters, web applications, mobile apps, bill payment machines, Village Level Entrepreneurs (VLEs)/suvida kendras, post offices, Bharat Bill Payment System (BBPS), Unified Payment Interface (UPI), Point of Sale (PoS) terminals, bank interfaces viz. ATM, phone banking, internet/mobile banking, etc. It supports various payment instruments viz. cash, cheque, draft, credit cards, debit cards, net banking, NEFT, RTGS, and money wallets. It features real-time transaction monitoring, automatic reconciliation, fraud prevention, immediate defaulters detection, business analytics, and management information system

Meter Reading, Bill Generation and Bill Distribution

Our Meter Reading and Bill Distribution/Spot Billing application enable urban local bodies to capture meter readings through Optical Character Recognition (OCR). This application enables ULBs to generate and issue utility bills accurately and on the spot. In addition, this application captures the geo-coordinates of the consumer premises and also enriches the consumer GIS database.

Customer Relationship Management/Revenue Management

Our Customer Relationship Management application provides an integrated platform to ULBs across all the business processes viz. customer acquisition, customer onboarding/projects, metering, billing, collection, disconnection/reconnection, customer services, operation and maintenance, contract management, e-measurement, fire & safety, management information system, etc.

Pension Management

Our Pension application enables tabulation of Death cum Retirement Gratuity Payment Order, Pension Payment Order and Commutation Payment Order of Pensioners as per regulations of the respective State/Central Governments, its approval through a Work Flow based System, to issue and print authorities and Disbursement of Payments to the Pensioners after deduction of statutory taxes. It also provides a Web and Mobile interface to the pensioners to mark their annual attendance through inbuilt Face Recognition or Jeevan Pramaan application. It facilitates Pensioner to retrieve his Gratuity Payment Order, Pension Payment Order, Commutation Payment Order, Pension Payment Slip, TDS Certificate and also submit Tax Saving Instruments from anywhere and anytime.

Social Media Listening, Amplification and Sentiment Analysis

We help ULBs to listen to various news agencies and social media platforms to collate news/stories in real-time related to a ULB/dignitaries/influencers to measure the effectiveness of their campaigns, identify potential issues and emerging trends, track sentiment, and engage with customers in real-time. In addition, we also have expertise in social media amplification which enables these ULBs to use social media platforms to amplify a message or content to a wider audience.

Vigilance activities

Our Vigilance application aids vigilance officers to identify and localize occupants with a high degree of suspicion to be involved in water theft through Artificial Intelligence and Machine Learning algorithms, capturing particulars of vigilance checking reports, collating evidence, carrying out the provisional and final assessment of theft, monitor recovery and registration of First Information Report (FIR) with the concerned police station.

Customer Services

Our Customer Services application provides a web and mobile interface for consumers to seek various consumer services so as to provide reprieve to the consumers from multiple visits and harassment. It provides access to various services viz. view current/historical bills, make payments toward gas bills or demand notices, view receipts, view consumption patterns, average consumption, register a complaint, check complaint status, new service connection, meter change, name change, category change, bill correction, disconnection, reconnection, shifting of service connection, report theft, etc.

Safety Work Permit

Our Safety Work Permit (SWP) or a Permit To Work (PTW) application provides a mechanism to analyze and identify risks associated with high-risk work activities so as to mitigate those risks and avoid accidents. It enables ULBs to manage high-risk work activities related to the operation and maintenance of their infrastructure safely.

Content Management Systems

Our Content Management Systems (CMS) applications allow ULBs to manage, organize, and publish content across multiple channels. With a CMS, ULBs can easily create, edit, and publish content on websites, blogs, social media, and other digital platforms. CMS allows content to be easily searchable and accessible, making it simpler to share and repurpose content across different channels. We work with various CMS platforms including WordPress, Drupal, Joomla, and more. We work closely with ULBs to determine the best CMS platform for your requirements, and we will ensure that your website is responsive, easy to use, visually appealing, and optimized for search engines.

In short, ULBs can use technology to increase the productivity of their manpower, increase billing and collection efficiency and enhance transparency to curb their losses and maximize their revenue.

Products Offered


Bhugtaan is a comprehensive Digital Bill Payment Collection application Read More


BillRight is a MRBD/Spot Billing application Read More


Engage is a Customer Relationship Management application Read More

Pensioner Sathi

Pensioner Sathi enables tabulation of Pension, Gratuity and Commutation Read More


Sentify collates News/Stories from Digital Media and conducts Sentiment Analysis Read More


TheftGuard identifies suspected occupants involved in theft and conducts asesment Read More

Urja Sathi

Urja Sathi is a customer services application Read More

Work Permit+

Work Permit+ is an automated Safety Work Permit System to ensure worker safety Read More

Success Stories