Power DISCOMs have to deliver various consumer services viz. new service connection, load change, meter change, name change, category change, bill correction, disconnection, reconnection, shifting of service connection, provide current/historical bill, collect payments towards energy bills or demand notices, register a complaint and provide complaint status, etc.
Consumers have to visit field offices multiple times to seek services and face undue delay and harassment due to the lack or unavailability of resources in the field offices. Delivery of services costs most of the productive time of the field offices and they are unable to carry out scheduled preventive maintenance which further degenerates the power infrastructure and affects the reliability of the power supply.
Ajmer DISCOM placed an order for the Urja Sarthi application to provide a web and mobile interface to consumers to seek various consumer services online viz. view current/historical bills, make payments towards energy bills or demand notices, view receipts, view consumption patterns, average consumption, register a complaint, check complaint status, new service connection, extension/reduction of load, meter change, name change, category change, bill correction, disconnection, reconnection, shifting of service connection, report theft, etc.
Urja Sathi application helped DISCOM deliver consumer services efficiently, transparently, and in a time-bound manner. Consumers could seek various consumer services from anywhere and anytime. The application reduced consumer grievances and enabled DISCOM to provide customer-centric governance. In addition, it also helped DISCOM to mobilize and utilize its resources efficiently, reduce the cost of service delivery, and provide a reprieve from multiple visits to sub-divisional offices and harassment.